Returning is easy when you shop at Lolas African Apparel

How to make a return:

We hope you love your Lola's purchase, but we're happy to accept returns within 14 days of the date of purchase.

To start a return, you can contact us at service@lolasafricanapparel.com. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, mail by a carrier of your choice (at your own expense) to:

Lola's African Apparel

ATTN: { YOUR ORDER NUMBER HERE }

1955 Ashby Avenue

Berkeley, CA 94703

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

You can always contact us for any return question at service@lolasafricanapparel.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.